Terms & Conditions
Using this website
These terms explain the use of our website and online request channels. Please provide accurate contact and journey information and use the website only for lawful purposes.
Quotes and reservations
Submitting a quote request starts an inquiry; it does not by itself confirm a reservation. Continue through the booking process and review the journey details, quoted price and confirmation provided for your booking. Contact our team if information is missing or incorrect.
Prices and payment
Review the price, included services and any stated additional charges before accepting a booking. Payment requirements and payment methods are those presented for that booking. Do not send payment card details through a general support form.
Changes, cancellations and refunds
The cancellation, change, waiting-time, no-show and refund conditions applicable to your journey must be provided with your quote or reservation. This website page does not create a separate fee schedule. Ask our team to clarify those conditions before confirming if they are not available.
Journey information
Check pickup locations, dates, times, passenger numbers and luggage details before confirming. Tell us about accessibility needs or special arrangements in advance so the team can confirm what can be provided. Vehicle images illustrate the fleet; confirm the vehicle category and arrangements stated in your booking.
Support and applications
A support reference identifies a request and should be kept private. Submitting a chauffeur, partner or business application does not guarantee acceptance, employment or a service agreement. Our team will contact you about the next steps when appropriate.
Acceptable use
Do not submit spam, malicious code, misleading requests or information you are not authorized to share. Do not attempt to bypass security controls or access another person’s reservation, account or support request.
Availability and external services
Features may be temporarily unavailable because of maintenance or technical problems. If an online request cannot be completed, contact our team. External payment, map and other service pages may have their own terms.
Privacy and questions
Read our Privacy Policy for information about personal data. Contact us with questions about these terms or the conditions supplied with a reservation. These terms do not remove rights that cannot be excluded under applicable law.